FAQ's

What Types of Currency Transfers Do You Offer?

We specialise in spot Forex transfers, where most payments are processed the same or next day depending on the currency and destination. Using our market-leading system and the latest SWIFT GPI technology, some transfers can be completed in as little as two minutes, with full tracking available.

Can I Lock in Rates for Future Currency Needs?

With market fluctuations driven by global events, forward buying allows you to secure a rate for future payments. Our dealing team can help you plan and manage currency risk effectively.

Do You Provide Market Guidance and Limit Orders?

Our team can advise on market trends, historical rates, and upcoming economic or political events. You can set limit orders to target specific rates, helping to maximise gains or reduce exposure to adverse currency movements.

How Do I Open a Corporate Account?

You can register online by completing our business application form. Once submitted, our team will guide you through the account setup and provide support to get you started quickly.

How Are My Funds Safeguarded?

Funds held in your account are safeguarded with regulated e-money or payment institutions. They are either held in reputable banks or covered by insurance. Funds remain protected until they are paid out to your beneficiary.

Who Are Your Banking and Liquidity Partners?

We work with trusted partners including CurrencyCloud (VISA), GC Partners (Barclays & Banking Circle), Sciopay Ltd, and Ebury UK (Santander). Based on your business needs, we place your account with the partner best suited to your requirements.

How Can I Contact the Team?

You can reach us by email at enquiries@ovalpeakpartners.com or by phone on 020 3970 4400. Our brokers provide direct support to ensure your transactions are fast, secure, and fully tracked.

What If I Have a Complaint or Feedback?

We welcome all feedback to improve our service. Complaints can be emailed to our Managing Director at j.murphy@ovalpeakpartners.com, and we aim to respond within 24 hours, with resolution typically within three business days. Unresolved issues may be escalated to our partners or the Financial Ombudsman Service.

Are Your Services Regulated?

All our partners are regulated by the FCA, HMRC, or DNB depending on their jurisdiction. This ensures compliance and security for every transaction you make.

How Can I Leave a Review?

You can leave a positive review on our TrustPilot page. Sharing your experience helps us continue to provide a trusted and professional service.