Complaints Policy

Oval Peak FX aims to deliver clear communication and a reliable experience. If something goes wrong, we want to resolve it quickly and fairly.

How to Make a Complaint

To raise a complaint, contact
j.murphy@ovalpeakpartners.com
Phone 07791849823

Include your name, contact details and a clear description of the issue.

What Happens Next

We confirm receipt of your complaint within one working day. We investigate the matter and aim to provide a detailed response within three working days. Some cases may take longer if partners are involved.

If the issue relates to a regulated service partner, the complaint may need to be sent to that partner. They may take up to fifteen working days to complete their review. In rare cases, the review may extend to thirty five days.

If You Are Not Satisfied

If you remain unhappy after our final response, you may contact the Financial Ombudsman Service. We will explain the process and provide the information needed to raise the matter with them.

We treat every complaint with care and use feedback to strengthen our service.