Complaints Policy

Oval Peak FX aims to deliver clear communication and a reliable experience. If something goes wrong, we want to resolve it quickly and fairly.

How to Make a Complaint

To raise a complaint, contact
j.murphy@ovalpeakpartners.com
Phone 07791849823

Include your name, contact details and a clear description of the issue.

What Happens Next

We are your primary point of contact for any questions or concerns, including complaints. All complaints will be managed in accordance with our complaints process and will acknowledge complaints within 1 business day.

We work with e-money and payments institution partners in providing you with our service, namely Currencycloud, Sciopay, GC partners and Equals PLC. These partners have certain obligations as regulated financial services institutions, including complaints. We keep them informed of the complaints we receive from you regarding the regulated payments and e-money services they ultimately provide to you. They oversee how we handle complaints to ensure we do this to the standard required under the regulations.   

However, if for any reason your complaint regarding your payments and e-money services has not been acknowledged or dealt with by us, or if you have concerns about the way it has been handled, Our service providers complaints information can be found here:

CurrencyCloud -  https://www.currencycloud.com/legal/complaints-procedure/

SCIOPAY - Complaints - sciopay cross-border payments for your business

GC Partners - GC Partners - Our service is our currency

Equals PLC - Complaints Policy | Equals : Currency Exchange & Transfers

If You Are Not Satisfied

If you remain unhappy after our final response, you may contact the Financial Ombudsman Service. We will explain the process and provide the information needed to raise the matter with them.

We treat every complaint with care and use feedback to strengthen our service.